Get in Touch With Us
Got a question about one of the casinos not on GamStop we've reviewed, spotted something that needs updating, or want to flag a concern about a payment, bonus term or withdrawal? This page tells you how to reach the montonvillage.org.uk team and what to expect once you do.
How to Reach the Team
Email is the best way to contact us. We read every message and try to respond within two working days. Please write to us at [email protected]
Include a short summary of what your message is about — a bonus term you're querying, a factual correction, or general feedback — so we can get it to the right person without back-and-forth.
What We Can Help With
- Questions about our reviews — If you're unsure about how a welcome bonus, wagering requirement or withdrawal limit works on any casino we cover, ask and we'll clarify.
- Corrections and updates — Offers, terms and licensing details change regularly at non GamStop casinos. If something you've read looks out of date, tell us and we'll check it.
- Feedback on our coverage — Suggestions for topics we haven't covered yet, whether that's a specific payment method, game category or a casino you think we should look at, are genuinely useful to us.
- Complaints about a casino's conduct — We are not able to intervene in disputes between you and an operator, but we can point you towards the right process to raise a complaint or take feedback into account for future reviews.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, say so in your message. We will point you towards GamCare and other appropriate support, and we take these messages seriously rather than treating them as routine enquiries.
A Word on What This Site Does and Doesn't Do
Non Gamstop Casinos publishes independent research and comparisons of casinos not on GamStop for UK readers, covering bonuses, wagering requirements, payments and games. We don't process deposits, withdrawals or account queries on behalf of any casino, and we can't resolve billing disputes, verify your identity documents, or reopen a closed account — those matters sit with the casino operator itself, and usually with its own customer support or complaints team first.
If your enquiry relates to GAMSTOP, self-exclusion, or whether a casino is regulated to accept British customers, we're happy to explain how these things generally work, but we don't hold account-level information about any individual reader or operator.
What Happens After You Get in Touch
A real person reads and replies to every message — we don't rely on automated responses to close out enquiries. Our usual target is two working days, though this can stretch a little during busier periods. If your message needs input from more than one team member, we'll let you know it's taking longer rather than leaving you waiting without an update.
Before You Contact Us
If your question is about which non GamStop casinos we currently recommend, our Trusted Non GamStop Casinos UK guide may answer it faster than waiting for a reply, since it covers the criteria we use and how the current top options compare on bonuses, payments and games.
Thank you for taking the time to read this and for reaching out. We look forward to hearing from you.